Privacy Policy

FRANCESCA’S PAINTS LTD and Francesca Wezel are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using the francescaspaint.com website or Francesca’s Paints Ltd services, you can be assured that it will only be used in accordance with this privacy statement.

What We Collect

• Name and job title

• Contact information, including email address, physical address, and postcode

What We Do With the Information We Gather We require this information to fulfill paint orders, issue invoices, and send our colour cards and sample pots.

We share necessary data with trusted service providers strictly to perform these functions:

• Zoho Accountancy for invoicing and accounting purposes.

• Europa Worldwide and FedEx for paint delivery and logistics.

• Google Analytics to gather anonymous information about website usage, such as visitor numbers, browser types, viewed pages, and session durations. We make no attempt to use this data to identify individual users.

• MailPoet to manage subscriber lists and send news or updates to users who opt in to our newsletter.

Occasionally, we may send physical letters by post to introduce a new paint collection. We never sell, rent, or share our mailing lists with any third party for marketing purposes. Third-party services process data in accordance with their respective privacy standards.

Duration of Record Keeping We retain financial and transactional records for 7 years following project completion to comply with statutory accounting requirements.

Security We are committed to ensuring that your information is secure. To prevent unauthorized access or disclosure, we have established suitable physical, electronic, and managerial procedures to safeguard and secure all data collected both online and in hard copy formats.